The Ultimate Guide to Customer Experience
2024 edition
Overview
Also known as CX.
In days gone by, the IT department, computer and other device manufacturers, and software developers, gave little to no thought about the intended users of their products. Ushered in by companies like Apple, that’s all changed: today, Customer Experience (CX) is the field of endeavour concerned with how people receive and interact with products, services and organisations themselves (the term is also used frequently in a Contact Centre context). CX encompasses emotions, opinions and perceptions of products and services, and CX practitioners seek to positively influence how customers receive and interact with the organisation, it’s services and products.
Analyst reports
IDC MarketScape on CX & UC
NICE named leader in IDC MarketScape for CXone Mpower l...
Last month
Gartner on CX & Storage
Pure Storage provides glimpse of the future of data sto...
Last month
Forrester Wave on CX & MarTech
Constructor raises USD $25 million to triple valuation ...
Last month
Gartner on CX & DevOps
Tricentis boosts SAP partnership with AI & new integrat...
Last month
Forrester Wave on CX & MarTech
Medallia named leader in Forrester Wave for text analyt...
Fri, 31st May 2024
Expert columns
By Vijay Sundaram of Zoho
Unification over best-in breed: Why is an integrated te...
3 days ago
By Mahesh Muralidhar of Phase One Ventures
Unexpected advice for tech entrepreneurs
5 days ago
By Jukka Yliuntinen of G+D
How payment service providers and merchants can enhance...
Last week
By Piotr Korzeniowski of Piwik PRO
How to optimize your brand’s eCommerce site around key ...
Last week
By Raghav Sibal of Manhattan Associates
People are talking about RFID again… Here’s why
This month
Interviews
Discussing Initial Public Offering
Exclusive: Dynatrace thrives with cloud migration, mark...
4 days ago
Discussing Developers
Exclusive: DataStax thrives with AI-driven customer suc...
This month
Discussing Investment
Exclusive: How Cado Security continues to innovate
Tue, 21st May 2024
Discussing Leadership
Titans of Tech - Ameya Talwalkar of Cequence Security
Thu, 14th Mar 2024
Discussing Telecommunications
Exclusive: How AI Voice Integration is evolving with Se...
Tue, 27th Feb 2024
More expert columns
By Roch Muraine of Alcatel-Lucent Enterprise
Better connectivity for smarter transport
This month
By Chris Ponton Dwyer of Zepto
How PayTo is changing the payments game for telcos
Last month
By Simon Le Grand of Lightspeed
Clicks, customers, and ROI: Harnessing the power of mul...
Last month
By Karlie Taylor of SHOPLINE Australia
Leveraging loyalty: How are retailers approaching reten...
Last month
By Sharryn Napier of GitHub
How to navigate the micro-macro dichotomy of GenAI
Last month
By Craig Nielsen of GitLab
Preparing for a new AI-driven era in software developme...
Last month
Recent news
About Investment
Generative AI deployment surges as firms drive innovati...
2 days ago
About Sustainability
CFOs & CIOs in ANZ align to optimise tech investments
3 days ago
About IT Training
Digital Balance partners with Insider for advanced pers...
3 days ago
About Customer service
DBS to launch Gen AI-powered customer service assistant
3 days ago
About Customer Relationship Management
Salesforce unveils fully autonomous AI customer service...
3 days ago
More expert columns
By Craig Nielsen of GitLab
Preparing for a new AI-driven era in software developme...
Last month
By Graham Jackson of Fluent Commerce
AI in Commerce: Why retailers need to beware
Last month
By Billy Loizou of Amperity
First-party data getting you down? 5 Tactics that will ...
Last month
By Amanda Springintveld of Spark
Enhancing customer experience with conversational AI
Last month
By Sateesh Seetharamiah of EdgeVerve
Fix your digital transformation for real results
Last month
By Rod Lester of NICE
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
Even more expert columns
By Rod Lester of NICE
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
By Staff Writer
How AI will impact customer loyalty programs
Tue, 28th May 2024
By Vasko Ckorovski of SHOPLINE
Cyber security in retail: How proactive measures build ...
Tue, 28th May 2024
By Carl Warwick of BillingPlatform
How AI-powered billing can help your enterprise become ...
Wed, 22nd May 2024
By Yann Burden of Pendula
SMS Marketing: Balancing Benefits for Telcos While Avoi...
Tue, 21st May 2024
By Rob Hango-Zada of Shippit
Consumer-centric delivery: The next frontier of retail ...
Fri, 17th May 2024
By John Agger of Fastly
Why e-commerce security is a balancing act between spee...
Mon, 6th May 2024
By Paco Albie of Digital Immersion
Debunking the “Three Year Lie”: A new approach to retai...
Fri, 3rd May 2024
By Staff Writer of Amperity
Let’s dive in! Amperity’s CTO on Gen AI as catalyst for...
Thu, 2nd May 2024
By Abdul Rehman Zafar of Ververica
Harnessing Ververica Cloud for e-commerce success
Thu, 2nd May 2024
More news
About Cloud Services
UK SMEs face cloud migration challenges, warns Six Degr...
4 days ago
About Advertising
KINESSO Commerce & Vudoo partner to launch ShopNow solu...
5 days ago
About Social Media
Vodafone offers free roaming in France for sporting eve...
Last week
About Marketing Technologies
ReBound & Loop join forces to streamline eCommerce retu...
Last week
About Storage
DapuStor & Pliops unveil superior KVrocks storage solut...
Last week
Even more news
About Fintechs
Australian banks lead in AI adoption but face key chall...
Last week
About Webinar
Businesses turn to immersive phygital experiences for e...
Last week
About Sustainability
Australian retail study shows gaps in unified commerce ...
Last week
About Investment
Nasuni secures USD $1.2 billion investment led by Vista...
Last week
About Cloud Services
Research highlights customer discontent after Broadcom-...
Last week
Job moves
Move at Mercedes-Benz
Grant O'Hara appointed Head of Commercial Development a...
2 days ago
Move at Sparteo
Sparteo appoints Rachel Saada as new Head of Marketing
3 days ago
Move at Sophos
Sophos appoints Teresa Anania as new Chief Customer Off...
4 days ago
Move at Sendcloud
Sendcloud appoints Christopher Dughieri as new CPTO for...
4 days ago
Move at Chronos Agency
Chronos Agency expands to Australia amid ecommerce dema...
4 days ago
Other guides
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