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Customer Feedback stories

LogicMonitor named Visionary in Gartner Magic Quadrant 2024
Customer Experience

LogicMonitor named Visionary in Gartner Magic Quadrant 2024

LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.

By Imee Dequito • 3 min read • Fri, 16th Aug 2024
Dynatrace named leader in 2024 Gartner Magic Quadrant
Customer Experience

Dynatrace named leader in 2024 Gartner Magic Quadrant

Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.

By Imee Dequito • 2 min read • Thu, 15th Aug 2024
CI&T honoured in 2024 Gartner Peer Insights for software services
Digital Transformation

CI&T honoured in 2024 Gartner Peer Insights for software services

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
Report reveals extensive use of AI in product research
Customer Experience

Report reveals extensive use of AI in product research

A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.

By Shannon Williams • 2 min read • Mon, 5th Aug 2024
Radware unveils EPIC-AI: A move to boost cybersecurity
Firewalls

Radware unveils EPIC-AI: A move to boost cybersecurity

Radware has unveiled EPIC-AI, a pioneering AI-driven security system, enhancing real-time threat detection, mitigation, and automated protection.

By Melania Watson • 3 min read • Fri, 2nd Aug 2024
InMoment integrates generative AI for better customer insights
Unified Communications

InMoment integrates generative AI for better customer insights

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

By Kaleah Salmon • 3 min read • Thu, 27th Jun 2024
Medallia named strong performer in Forrester Wave report
Customer Experience

Medallia named strong performer in Forrester Wave report

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

By Shannon Williams • 2 min read • Tue, 25th Jun 2024
Kentico celebrates 20 years of innovation & digital growth
Digital Transformation

Kentico celebrates 20 years of innovation & digital growth

Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.

By Kaleah Salmon • 3 min read • Tue, 25th Jun 2024
Alchemer launches AI-driven tool for real-time CX feedback analysis
Data Analytics

Alchemer launches AI-driven tool for real-time CX feedback analysis

Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.

By Kaleah Salmon • 3 min read • Wed, 19th Jun 2024
Keepit earns third consecutive Customer Top Rated Award
Disaster Recovery

Keepit earns third consecutive Customer Top Rated Award

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

By Sean Mitchell • 2 min read • Thu, 16th May 2024
Qualtrics unveils AI tools to boost large-scale customer experiences
Customer Experience

Qualtrics unveils AI tools to boost large-scale customer experiences

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

By Sean Mitchell • 3 min read • Thu, 2nd May 2024
Keeper Security enhances UI & introduces new onboarding experience
Customer Experience

Keeper Security enhances UI & introduces new onboarding experience

Keeper Security bolsters its cybersecurity platform with enhanced user interface, launches new, user-friendly onboarding experience guided by a Quick Start Checklist.

By Sean Mitchell • 3 min read • Thu, 21st Mar 2024
Zeda.io's Insights 2.0: Harnessing AI to enhance product development
Software-as-a-Service

Zeda.io's Insights 2.0: Harnessing AI to enhance product development

Zeda.io revolutionises customer insights with the release of their AI-driven Insights 2.0, aimed at transforming product management by harnessing customer feedback for revenue-focused product strategies.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024
Sysdig lauded as Strong Performer in Gartner's CSPM Tools report
Cloud Security

Sysdig lauded as Strong Performer in Gartner's CSPM Tools report

Sysdig was lauded as a 'Strong Performer' in the Gartner Peer Insights Voice of Customer for Cloud Security Posture Management Tools, earning top ratings based on customer feedback.

By Tom Raynel • 3 min read • Mon, 11th Mar 2024
Five metrics every successful professional services firm uses to remain profitable
DevOps

Five metrics every successful professional services firm uses to remain profitable

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

By Nicola Stewart • 12 min read • Wed, 21st Feb 2024
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Customer Experience

Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.

By Shannon Williams • 2 min read • Wed, 7th Feb 2024

Stories from Other Regions

Customer Feedback stories

Joao Silva named Pure Storage's VP for EMEA, Latin America operations
Storage

Joao Silva named Pure Storage's VP for EMEA, Latin America operations

Joao Silva, a seasoned British tech executive, has been named Vice President of EMEA and Latin America operations for Pure Storage, set to drive growth after the firm's notable Q4 performance.

By Sean Mitchell • 3 min read • Mon, 1st Apr 2024
Call data: Australian businesses' overlooked tool for superior CX
Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024