Customer Support stories - Page 21

Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.

Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.

Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.

LogRhythm doubles its R&D and customer support in India, in a strategic move to enhance the nation's cyber resilience.

Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.

Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

Comms365 provides mobile data internet connectivity to eCommerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.

SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

Neat is ramping up partner and customer support across ANZ due to the increased demand from organisations seeking next-generation video technology.

Australian software platform, Deputy, aims to bolster international expansion by appointing its first-ever Chief Customer Officer and SVP Head of EMEA.

New Zealand-based cryptocurrency platform, Easy Crypto, has appointed officer of the New Zealand Order of Merit, Khoa Dang Pham, to its board.