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Customer Support Stories - Page 22

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Customer Support stories

New Relic named leader in Gartner's 2025 Magic Quadrant for DEM
Digital Transformation

New Relic named leader in Gartner's 2025 Magic Quadrant for DEM

New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

By Melania Watson • 3 min read • Tue, 11th Nov 2025
Adobe's Chief Legal Officer on ethics & trust in the generative AI era
Marketing Technologies

Adobe's Chief Legal Officer on ethics & trust in the generative AI era

Adobe's Chief Legal Officer highlights ethics, transparency and government engagement as key to trust in the evolving generative AI landscape.

By Sean Mitchell • 5 min read • Tue, 11th Nov 2025
How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025
ISH acquires ProSpend to boost global fintech & UK presence
Fintech

ISH acquires ProSpend to boost global fintech & UK presence

UK software group ISH acquires Australian fintech ProSpend to enhance its global footprint and expand UK market presence from 2026.

By Melvin Hipolito • 3 min read • Tue, 4th Nov 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
AI guardrails: Building trust in fintech's next frontier
Data Protection

AI guardrails: Building trust in fintech's next frontier

Fintech firms rush to adopt AI, with 65% using it despite cybersecurity lapses, highlighting the urgent need for robust guardrails to build trust and ensure safety.

By Ashwin Vishwanathan • 5 min read • Thu, 30th Oct 2025
Grammarly rebrands as Superhuman & launches AI suite
Partner Programmes

Grammarly rebrands as Superhuman & launches AI suite

Grammarly rebrands as Superhuman, bundling writing, docs and email tools with new proactive AI agents in a cross-app subscription suite.

By Sean Mitchell • 4 min read • Thu, 30th Oct 2025
Talkdesk & Databricks join forces to unify customer data
Unified Communications

Talkdesk & Databricks join forces to unify customer data

Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.

By Catherine Knowles • 3 min read • Mon, 27th Oct 2025
Ringover launches AI-driven Pitch Room to boost sales training
Customer Relationship Management

Ringover launches AI-driven Pitch Room to boost sales training

Ringover has introduced Pitch Room, an AI-driven sales training tool enabling teams to simulate calls with virtual customers for personalised, scalable learning.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
Talkdesk boosts Copilot with agentic AI for smarter support
Customer Experience

Talkdesk boosts Copilot with agentic AI for smarter support

Talkdesk enhances its Copilot with agentic AI, enabling customer service agents to handle complex queries through smarter, real-time support and automation.

By Catherine Knowles • 3 min read • Thu, 23rd Oct 2025
Australian shoppers cautious on AI, trust key for Black Friday
Customer Experience

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025

Stories from Other Regions

Customer Support stories

UK retailers risk GBP £92 million as AI fails to meet eCommerce needs
Customer Experience

UK retailers risk GBP £92 million as AI fails to meet eCommerce needs

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

By Shannon Williams • 3 min read • Wed, 12th Nov 2025
Sometimes an idea doesn't go anywhere. But this one did
Partner Programmes

Sometimes an idea doesn't go anywhere. But this one did

Starting from a simple idea in rural NZ, MyTrucking has grown over 11 years into a thriving tech business serving NZ, Australia, and the UK.

By Sara Orsborn • 11 min read • Tue, 11th Nov 2025
The business value of uncomplicated
Digital Transformation

The business value of uncomplicated

Businesses grow increasingly complex, but prioritising uncomplicated, intuitive AI tools can boost speed, clarity and employee satisfaction in today's fast market.

By Dennis Woodside • 5 min read • Mon, 10th Nov 2025
DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025
Unlocking AI's potential: Why your GenAI projects are losing momentum
Digital Transformation

Unlocking AI's potential: Why your GenAI projects are losing momentum

Despite 61% of leaders increasing AI adoption recently, many GenAI projects stall without clear use cases, solid data strategies, and a culture of experimentation.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
GigaDevice opens Minato City office to boost Japan tech ties
Semiconductors

GigaDevice opens Minato City office to boost Japan tech ties

GigaDevice has opened a new office in Minato City, Tokyo, to strengthen ties with Japan's semiconductor industry and boost local customer support.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
UK shoppers embrace AI for retail updates but still seek human touch
Customer Experience

UK shoppers embrace AI for retail updates but still seek human touch

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025