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Employee Experience (EX) stories

Eptura adds AI tools & real-time workplace analytics
Data Analytics

Eptura adds AI tools & real-time workplace analytics

Facility teams could gain a clearer view of office use and maintenance as Eptura rolls out AI assistants, live analytics and shared data tools.

By Shannon Williams • 4 min read • Last month
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Last month
AI response management lifts revenue, says Responsive
Digital Transformation

AI response management lifts revenue, says Responsive

Nearly two-thirds of companies using AI in response workflows reported a positive return within a year, the survey found.

By Shannon Williams • 4 min read • Last month
Workday backs Club Med HR overhaul for global staff
Digital Transformation

Workday backs Club Med HR overhaul for global staff

The resort operator aims to cut fragmented HR work and improve hiring, time tracking and benefits for 30,000 staff across 40 countries.

By Mark Tarre • 3 min read • Last month
TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Borderless AI launches crypto payroll for global staff
Crypto

Borderless AI launches crypto payroll for global staff

Global employers may now face added demand for flexible pay, as workers can divert part of wages into crypto before payroll is finalised.

By Karen Joy Bacudo • 3 min read • Last month
Funlab expands Dayforce rollout across three countries
Digital Transformation

Funlab expands Dayforce rollout across three countries

A single workforce system is now covering more than 2,500 staff across Australia, New Zealand and the US, easing compliance and reporting.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Employee Experience (EX) stories

Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
TomTom taps HowNow for skills-based learning shift
Digital Transformation

TomTom taps HowNow for skills-based learning shift

A new AI skills-mapping platform will give the Dutch geolocation group real-time visibility of workforce gaps and learning needs.

By Kaleah Salmon • 3 min read • Last month
UK firms rethink AI use to cut wasted work and boost output
Manufacturing

UK firms rethink AI use to cut wasted work and boost output

Companies are finding that AI boosts performance only when it removes repetitive work, with human judgement still needed to prevent errors and burnout.

By Kaleah Salmon • 4 min read • Last month
eir business inks ServiceNow deal for managed services
Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Last month
TalentLMS survey finds skills visibility gap at work
Human Capital Management

TalentLMS survey finds skills visibility gap at work

Most firms may be overlooking internal talent, as only 12% of employees and managers said their workplace had no skills visibility problem.

By Joseph Gabriel Lagonsin • 3 min read • Last month
UK businesses urged to rethink productivity amid AI shift
Customer Relationship Management

UK businesses urged to rethink productivity amid AI shift

AI is forcing UK firms to rethink productivity as leaders warn that gains will depend on fixing workflows, skills and integration gaps.

By Sofiah Nichole Salivio • 6 min read • Last month
Canadian employers face fiercer battle for tech talent
EduTech

Canadian employers face fiercer battle for tech talent

Hybrid working is emerging as a key draw for Canadian tech staff, with most business leaders saying flexibility now rivals pay in recruitment.

By Shannon Williams • 4 min read • Last month
HBHR launches HRGenie Auto amid payroll error fears
Software-as-a-Service

HBHR launches HRGenie Auto amid payroll error fears

Payroll mistakes are already pushing some workers into debt, as HBHR says 61% of employees would quit if errors continued for six months.

By Shannon Williams • 4 min read • Last month
Why local secure access is becoming critical for New Zealand organisations
Firewalls

Why local secure access is becoming critical for New Zealand organisations

Local secure access is moving up the agenda as outages, slower performance and data sovereignty concerns reshape how New Zealand firms manage risk.

By Nick Frantzen • 4 min read • Last month
8x8 launches retail nationwide for shared store devices
Unified Communications

8x8 launches retail nationwide for shared store devices

Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.

By Sofiah Nichole Salivio • 4 min read • Last month
Pluxee UK launches financial wellbeing hub with Attivo
Fintech

Pluxee UK launches financial wellbeing hub with Attivo

It aims to ease a GBP £10.3 billion annual hit to UK employers from staff financial stress by adding regulated advice and planning tools.

By Catherine Knowles • 4 min read • Last month