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Employee Experience (EX) Stories - Page 3

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Employee Experience (EX) stories

Freshworks names Vahalia to lead global partner push
Software-as-a-Service

Freshworks names Vahalia to lead global partner push

The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Last month
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Last month
Workers bypass AI as trust gap widens, WalkMe warns
Data Protection

Workers bypass AI as trust gap widens, WalkMe warns

A trust gap is driving many staff to ignore sanctioned AI tools, with 54% bypassing them and 45% using unapproved products.

By Catherine Knowles • 3 min read • Last month
Oracle launches agentic apps across Fusion Cloud suite
Customer Relationship Management

Oracle launches agentic apps across Fusion Cloud suite

The rollout pushes Oracle deeper into AI-driven automation, as the new tools aim to cut manual hand-offs across finance, HR, supply chain and CX.

By Mark Tarre • 5 min read • Last month
ServiceNow makes AI standard across entire platform
Digital Transformation

ServiceNow makes AI standard across entire platform

Customers will no longer need separate AI purchases as every ServiceNow product now bundles automation, governance and data tools by default.

By Sean Mitchell • 4 min read • Last month
Appspace named Gartner leader in workplace experience
Software-as-a-Service

Appspace named Gartner leader in workplace experience

The new Gartner category highlights demand for unified office software as employers seek to cut friction across hybrid work, visitor and desk management.

By Shannon Williams • 4 min read • Last month
Tanium appoints Carol MacKinlay as Chief People Officer
Human Capital Management

Tanium appoints Carol MacKinlay as Chief People Officer

The hire signals Tanium is putting more weight on retention and workplace culture as it expands internationally and broadens its leadership team.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Employee Experience (EX) stories

TAL expands Microsoft deal in biggest tech pact yet
Unified Communications

TAL expands Microsoft deal in biggest tech pact yet

The insurer will use cloud and AI tools to cut claims admin and speed up customer service under a five-year agreement with Microsoft.

By Mark Tarre • 4 min read • Last month
Young workers overlook payroll as strategic career option
Digital Transformation

Young workers overlook payroll as strategic career option

Only 3% of 18-to-24-year-olds see payroll as strategic, raising concerns over future recruitment and pay accuracy for employers.

By Kaleah Salmon • 4 min read • Last month
UK workers spend more time on admin than European peers
Digital Transformation

UK workers spend more time on admin than European peers

UK office staff lose nearly two working days a week to admin, leaving many disengaged and prompting some to consider quitting.

By Kaleah Salmon • 4 min read • Last month
ControlUp tops USD $100 million ARR & becomes unicorn
Digital Transformation

ControlUp tops USD $100 million ARR & becomes unicorn

Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Last month
Bensons for Beds picks WorkJam for frontline teams
Digital Transformation

Bensons for Beds picks WorkJam for frontline teams

More than 1,800 staff will get a single app for pay, training and tasks as the bed retailer replaces several legacy systems.

By Kaleah Salmon • 4 min read • Last month
The agentic revolution is redefining the talent lifecycle
Unified Communications

The agentic revolution is redefining the talent lifecycle

AI agents are forcing firms to redesign jobs, promotion paths and performance metrics as automation spreads through enterprise teams.

By Michael Murphy • 4 min read • Last month
Women could return to UK tech under better conditions
Human Capital Management

Women could return to UK tech under better conditions

Better pay, flexibility and clearer progression could tempt thousands of former female tech workers back, Akamai research suggests.

By Sofiah Nichole Salivio • 4 min read • Last month
Why some teams adopt software and then stop using it
Document Management

Why some teams adopt software and then stop using it

Adoption often fades when a platform slows crews down, misses on-site pain points and adds more admin than it removes.

By Charle Cao • 6 min read • Last month
ActivTrak launches AI insights to track workplace use
Software-as-a-Service

ActivTrak launches AI insights to track workplace use

Employers are struggling to prove AI spending is lifting output, as ActivTrak’s new tools measure adoption, governance and return on investment.

By Shannon Williams • 4 min read • Last month
Managers most likely to quit, Firstup UK survey finds
Human Capital Management

Managers most likely to quit, Firstup UK survey finds

Nearly half of UK workers expect to job hunt within a year, as poor internal communication is eroding retention and productivity.

By Kaleah Salmon • 4 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Last month