Workforce Technology stories - Page 6

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

CoachHub has launched AIMY, a global AI coaching tool providing tailored, continuous professional development for employees at all levels worldwide.

NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

Deputy has named Ciaran Hale as Chief Technology Officer to spearhead AI innovation and enhance technology for shift-based businesses globally.

Multiplier launches COR solution to simplify global contractor compliance, offering fast onboarding, region-specific contracts, and payments in 120+ currencies.

Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.

Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.

Pax8 launches new AI initiatives, including a research report, learning programme, marketplace upgrades, and rewards to accelerate MSP growth in SMB transformation.

Remote has launched a global HRIS to simplify cross-border hiring, helping firms manage compliance and payroll for distributed teams across multiple countries.

Deel surpasses USD $1 billion run rate in Q1 2025, highlighting rapid growth and global expansion less than six years after launching in New Zealand.

Contractor and consulting roles surge globally, with Oyster reporting a 46% rise in contractor engagements and a tenfold increase in consulting hires in 2024.

WorkJam partners with Google Cloud to boost AI tools, enhancing frontline staff productivity in retail, healthcare and logistics across Asia-Pacific.

UKG and ServiceNow join forces to integrate AI, streamlining HR and payroll to boost productivity and ease administrative burdens across industries.

Pigment has partnered with Google Cloud to enhance AI-driven business planning, aiding global firms in making faster, more informed strategic decisions.

Salesforce launches Agentforce for Financial Services, offering AI agents to automate tasks and boost personalised client engagement in banks and insurers.

Rimini Street has been named a Dayforce Community Partner, launching Rimini Manage and Consult services to support and optimise Dayforce HR and payroll globally.

Deputy launches Analytics+, a new tool offering shift-based businesses real-time insights to cut costs and boost operational efficiency globally.

Safeguard Global will host a LinkedIn Live event on International HR Day addressing global workforce risks amid rising AI adoption in human resources.