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Customer data stories

Commvault adds structured data controls for AI risk
Data Protection

Commvault adds structured data controls for AI risk

Security teams will soon be able to track sensitive information in vector databases as Commvault extends AI risk controls beyond unstructured data.

By Sean Mitchell • 4 min read • Last month
Paysecure and Yaspa partner to link open banking platforms
Data Analytics

Paysecure and Yaspa partner to link open banking platforms

Merchants will gain a single connection to open banking payments and fraud checks as the two fintechs combine routing data and bank identity tools.

By Shannon Williams • 3 min read • Last month
Agentic AI raises new cybersecurity and privacy risks
Data Protection

Agentic AI raises new cybersecurity and privacy risks

Organisations face fresh breach and privacy exposure as autonomous AI agents gain access to tools, data and records across their systems.

By Mark Tarre • 5 min read • Last month
Progress adds AI search & personalisation to Sitefinity
Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Last month
OutSystems launches agentic systems engineering for AI
Digital Transformation

OutSystems launches agentic systems engineering for AI

Enterprise developers are under pressure to govern AI coding tools across legacy systems as OutSystems rolls out context-aware software engineering.

By Sean Mitchell • 4 min read • Last month
5 mobile-first strategies to ensure contact data quality
Digital Transformation

5 mobile-first strategies to ensure contact data quality

Poor mobile data quality can cost retailers deliveries, revenue and loyalty as shoppers switch devices and systems leave records incomplete.

By Greg Brown • 5 min read • Last month
SAP to acquire Reltio to boost enterprise data, AI ops
Software-as-a-Service

SAP to acquire Reltio to boost enterprise data, AI ops

The deal will give SAP tools to clean up mixed enterprise data, helping customers feed more reliable records into AI agents and analytics.

By Mark Tarre • 4 min read • Tue, 31st Mar 2026
Xero signs Claude deal for small business finance tools
Data Protection

Xero signs Claude deal for small business finance tools

Small businesses could get real-time cash-flow and invoice insights as Xero embeds Claude into its accounting tools and planning workflows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026
Custom Travel Solutions launches RouteStack for AI bookings
Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026

Stories from Other Regions

Customer data stories

Tenzo appoints Jane O'Riordan as Chair of the Board
Software-as-a-Service

Tenzo appoints Jane O'Riordan as Chair of the Board

With margins under pressure across hospitality, the data platform has added Jane O'Riordan to guide strategy as it targets UK and overseas growth.

By Sofiah Nichole Salivio • 4 min read • Last month
Sprinklr adds AI copilots & controls in Spring '26 update
Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Last month
Stampede launches SNAPguard for hospitality guest Wi-Fi
Software-as-a-Service

Stampede launches SNAPguard for hospitality guest Wi-Fi

Hospitality operators could see faster guest logins and better data capture, as the system links public Wi-Fi access with marketing tools.

By Kaleah Salmon • 3 min read • Last month
UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
AWEX strengthens governance as traceability push grows
Customer Relationship Management

AWEX strengthens governance as traceability push grows

Stronger oversight is helping the wool body curb risk on major digital projects as federal funding and traceability demands intensify.

By Mark Tarre • 5 min read • Thu, 26th Mar 2026
Two-in-five Irish workers say AI is essential at work
Data Protection

Two-in-five Irish workers say AI is essential at work

Widespread use of AI in Irish offices is outpacing training and controls, with some staff handling contracts and confidential data unsafely.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026
Marketing adds CAD $130.9bn to Canada's GDP, study finds
Data Protection

Marketing adds CAD $130.9bn to Canada's GDP, study finds

The sector supported nearly 861,500 jobs and generated CAD $47.8 billion in government revenues last year, the study said.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Inlight launches martech practice with Anthony Fontana
DevOps

Inlight launches martech practice with Anthony Fontana

Inlight has launched a Martech, Data & Analytics practice led by former Wesfarmers OneDigital executive Anthony Fontana in a senior hire.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026